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The Role

We're looking for someone to be responsible for:

  • Ensuring clients are successful in achieving their research objectives by guiding them through research design data analysis that will provide them accurate and actionable data. 
  • Providing in-person, written and in-app guidance to clients, enabling them to conduct their research independently.
  • Developing systems and processes to maintain and track client satisfaction, providing them with helpful guidance in a timely manner.    
  • Building & maintaining relationships with past and current clients, to enable us to better identify and be able to assist with their future research needs.

This position is ideal for someone who:

  • Loves numbers and consumer insights.
  • Displays an interest in helping organisations leverage the power of research to understand consumers and make the right business decision.
  • Is ambitious in growing their knowledge and career.
  • Shows a willingness to go above and beyond to make an impact for the company and our customers.

What are we looking for

Apart from being an Amazing, Extraordinary, Fantastic human being, we are seeking for: 

  • Experience: minimum of 5 years in Market Research. 
  • Research Design: inclusive of survey crafting, identifying suitable target audiences as respondents based on specific research objectives.
  • Data Analysis: primarily turning quantitative data into actionable insights and recommended next steps.
  • Technical Writing: written guidance in the form of research and product knowledge-related articles and step-by-step guides, survey templates, etc.
  • Project Management: able to manage multiple projects concurrently.
  • Relationship management: growing and maintaining relationships with the clients irrespective of background and personality type.
  • Communication & interpersonal skills: communicating, presenting and speaking to various clients/stakeholders.
  • Problem solving: keeping a cool head when things don't go according to plan or timelines are tight, organising feedback from other departments and stakeholders to the client and coming up with creative and workable solutions or workarounds.
  • Fluency in English.
  • Residence permit in Malaysia.

A plus would be: 

  • Teaching experience of any kind, or experience with guiding others through a class, process, or some sort of learning.
  • Experience working in a research agency.
  • Startup experience.
  • Basic knowledge working with CRM (preferably Hubspot).
  • Experience with research or data analytics software.
  • Academic qualifications that cover quantitative research, with qualitative research being an added bonus.
  • Fluency in Malay.

The Process

Even though Artificial Intelligence is something that we really love, when it comes to your application we are a bit old school. With that being said, we manually go over every CV and try to provide tailor made feedback (no ChatGPT). For the Senior Consumer Insights Researcher it will look like this:

  • CV & Video Triage
  • Technical Assessment (Online)
  • People & Operations Interview (Online)
  • Hiring Manager Interview (Online)
  • Founder Interview (Face to Face - Kuala Lumpur)

Onboarding

This will be your roadmap for the first 3 months. Although we’re a fully remote, we believe face-to-face learning makes onboarding much smoother, so the first two weeks will be at our Kuala Lumpur co-working space (Co-labs the Starling Mall), followed by weekly in-person sessions.

1st Month 

  • Carry out a research project with us as part of your Onboarding, where you act as the client.
  • Have a session with all department heads to learn what their department's role is in the company.
  • Observe the CS team conducting client research projects; inclusive of all client meetings, survey reviews and feedback gathering.
  • Be inserted into the rotation between CS team members to conduct Onboarding sessions (introducing the clients to our proprietary platform and how to use it).
  • Conduct survey reviews for short surveys (less than 20 questions).
  • Assist the Panel team with cleaning data collected from client surveys.

2nd Month

  • Be inserted into the rotation between CS team members to conduct Research Success Consultations (guiding clients through crafting their questionnaire) and Insights Q&A sessions (guiding clients through analysing the data they've collected).
  • Conduct survey reviews for all survey lengths.
  • Be inserted into the rotation between CS team members to host CS meeting on Wednesdays.
  • Prepare knowledge base articles wherever required.
  • Reach out to past clients to find out how they used their data and if they have current research needs.

3rd Month 

  • Collect client feedback after project completion.
  • Prepare survey templates on our proprietary platform wherever required.
  • Craft internal surveys wherever required.

“With who?” you might be asking. Well, lucky enough Ellana our Customer Success Queen will guide you (check her profile)

The Offer

  • Monthly salary between RM5,500.00 - RM7,000.00
  • Unlimited vacation days
  • Remote company where flexibility is King/Queen
  • Medical insurance (After probation)
  • Laptop & Cellphone
  • Company Retreats a.k.a. our Work Hard, Party Harder Sessions (3x per year)

Watch Before You Apply

We’re not your average 9-to-5

We move fast, give honest feedback, and believe that learning never stops. We take ownership of our wins and our mistakes and we show up for each other, always.

We love working hard, but we don’t take ourselves too seriously (you’ll see that in the memes). If you’re someone who thrives on growth, loves collaborating, and doesn’t mind laughing a little while solving big problems, please proceed!

But fair warning: this role isn’t for everyone, and that’s okay.