Vase.ai is an on-demand market research platform that enables anyone to collect consumer insights in as fast as 24 hours. We help clients ask the right questions, target the right people, analyze the data, and get the answers they need to make great decisions. Our database is powered by 3.6m qualified consumers across South East Asia.
Our Core Values
We are all in this together You throw the trash, I wash the toilet Disagree and commit Smart irreverence prevents problems Empower each other through sharing Do what you promised to do, while being transparent (like a glass vase) Pursue exponential growth & learning Work with what you have Be fast, increase speed in doing and learning Have fun
The Role
We are seeking a passionate Data Operations Analyst with a vision for revolutionizing the landscape of Market Research. In this role, your daily activities will be marked by dynamic challenges, as we continually explore innovative approaches. Here is an overview of your responsibilities:
Survey Campaign Management: You will be responsible for shaping survey campaigns, making critical decisions on target audiences, methodologies, and timing.
Collaboration with Customer Success Team: Working closely with our Customer Success team, you will ensure that survey are aligned with strategic objectives and customer needs.
Engaging with Getvase.com Users: Your role involves active interaction with Getvase.com users through emails and various social media channels, fostering a responsive and customer-centric environment.
Social Media Management: You will oversee and maintain our social media accounts, ensuring they remain up-to-date and engaging.
User Support: Responding to user inquiries and providing support throughout their Vase experience will be a pivotal part of your role.
Tech Collaboration: Partner with our Engineering Team, you will identify and report bugs in our products and work towards resolving them.
Feature Testing and Feedback: You will play a key role in testing new product features and providing valuable feedback to both the Engineering and Product teams.
Product Familiarization: Gradually, you will develop a deep understanding of our products, enabling you to make well-informed decisions that contribute to our product roadmap.
What are we Looking For
Apart from being an Amazing, Extraordinary, Fantastic human being, we are seeking for someone with:
Advanced Proficiency in Google Sheets/Excel: Adept at utilizing Google Sheets and Excel with advanced capabilities to handle data analysis, reporting, and management tasks efficiently.
Tech-Savvy: Possess a strong aptitude for technology, staying up-to-date with the latest tools and platforms to enhance productivity and problem-solving.
Strong Problem-Solving Skills: Demonstrated ability to identify challenges, devise effective solutions, and adapt swiftly to changing situations.
Resilience: Excel in challenging environments by tapping into your creativity and ingenuity to achieve goals and produce successful outcome.
Self-Motivated: Highly self-driven, with the ability to work independently and take ownership of tasks and projects.
Passion for Excellence: Committed to consistently delivering work at the highest standard, with a keen eye for detail and a drive to continuously improve.
Proficiency in English and Malay: Fluent in both English and Malay, enabling effective communication and collaboration with a diverse team and audience.
A plus would be:
Market Research Expertise: A proven track record in conducting market research, with the ability to gather and analyze data, identify trends, and provide actionable insights.
Startup Background: Previous experience in a startup environment, showcasing adaptability, a proactive mindset, and the ability to thrive in a fast-paced, evolving setting.
Customer Support Excellence: A strong background in customer support, including resolving inquiries, addressing issues, and ensuring exceptional customer experiences.
International Collaboration: Demonstrated experience working effectively in multinational teams, highlighting cross-cultural communication and teamwork skills.
CRM Proficiency (HubSpot Preferred): Proficient in utilizing Customer Relationship Management (CRM) tools, with a preference for experience with HubSpot, to manage customer interactions and data efficiently.
Effective Complaint Resolution: A track record of effectively addressing customer complaints and concerns, with a focus on problem-solving and customer satisfaction.
Fluency in Mandarin: Proficient in Mandarin, enabling effective communication with Mandarin-speaking clients or team members, and enhancing your market research capabilities in relevant regions.
The Process
Even though Artificial Intelligence is something that we really love, when it comes to your application we are a bit old school. With that being said, we manually go over every CV and try to provide tailor made feedback (no ChatGPT). For the Data Operations Analyst position it will look like this:
CV Triage
People & Culture Interview
Hiring Manager Interview
Challenge
Founder Interview
Onboarding
The first 3 months of onboarding will look like this:
1st Month
Familiarize yourself with company processes and tools
Understand how we manage fieldwork for survey projects
Complete practice fieldwork projects
Shadow Alavi and the team while they are running fieldwork
Understand how we manage customer support for GetVase users
2nd Month
Take full ownership of customer support for GetVase users
Understand how we run feasibility studies for projects
Start independently managing fieldwork for projects
3rd Month
Take full ownership of fieldwork for survey projects
Take full ownership of running feasibility studies
You will be the primary point of contact for all things panel ops
All of this, guided by our superstar in the Panel Team: Alavi (check his profile)
