Junior Consumer Insights Researcher

The Role

• Ensuring clients are successful in achieving their research objectives by guiding them through research design, checking customised reports and data analysis that will provide them accurate and actionable data.
• Providing in-person, written and in-app guidance to clients, enabling them to conduct their research independently.
• Developing systems and processes to maintain and track client satisfaction, providing them with helpful guidance in a timely manner.
• Building & maintaining relationships with past and current clients, to enable us to better identify and be able to assist with their future research needs.
• Own cross-team communication with the Product team, representing CS and client needs as a key stakeholder, and driving requests through to delivery

We are Looking For

• Experience: 0 to 2 years experience in Market Research.
• Research Design: Survey crafting and help identify suitable target audiences based on research objectives, with guidance from senior team members.
• Data Analysis: Process and analyse quantitative data, and help turn findings into insights and recommendations. Strong attention to detail when checking numbers.
• Cross-Category Curiosity: Willing to learn quickly across different industries (e.g. FMCG, telco, insurance) and understand each client's business.
• Technical Writing: Written guidance in the form of research and product knowledge-related articles, step-by-step guides, etc.
• Prompt Engineering & AI Exploration: Comfortable using AI tools and keen to learn prompt engineering. Support exploratory AI testing for the Product & Engineering team and share observations.
• Relationship Management: Own the client relationship end to end, from project delivery through to follow-up, re-engagement and outreach to grow the account.
• Communication & Presentation: Clear written and verbal communication, with growing confidence in presenting to clients.
• Cross-Team Communication: Act as the key bridge between Customer Success and all teams, including Sales, Marketing, Business Development and Platform/Product. Represent client and CS needs as a stakeholder, prioritise requests and drive them through to delivery.
• Project Management: Manage multiple tasks and deadlines at once, staying organised and keeping seniors updated.
• Problem Solving: Stay calm when plans change, flag issues early, and suggest practical workarounds.
• Fluency in English.
• Residence permit in Malaysia.

A Plus Would Be

• Teaching experience of any kind, or experience with guiding others through a class, process, or some sort of learning.
• Experience working in a research agency.
• Startup Mindset: Open to experimenting. Most of our work follows set processes, but some areas are still being built, so you should be comfortable testing new approaches and adapting as we learn.
• Basic knowledge working with CRM (preferably Hubspot).
• Experience with research or data analytics software.
• Academic qualifications that cover quantitative research, with qualitative research being an added bonus.
• Fluency in Malay and / or Mandarin.

The Process

• CV & Video Triage (Online)
• People Interview (Online)
• Sales Interview (Online)
• Company Interview (Face to Face - Kuala Lumpur)

The Offer

• Competitive salary
• Mostly remote: 1 office in Kuala Lumpur, 4 remote
• Co-working space in Kuala Lumpur
• Unlimited vacation days
• Medical insurance (after probation)
• Laptop & Cellphone